Privacy Policy
Goldee Pty Ltd (ACN 669 833 925) (“Goldee” or “we” or “us”) operates a scheduling management app that connects and amalgamates tasks, messages, appointments, and other scheduled events and delivers an all-in-one service by providing the user with access to these scheduled events on one convenient platform.
At Goldee, we understand the importance of privacy and its security to you. We take privacy very seriously and are committed to dealing with Personal Information in accordance with the requirements of the Privacy Act 1988 (Cth), the Notifiable Data Breaches Scheme, the Australian Privacy Principles and any other applicable privacy legislation.
From time to time we will review our Privacy Policy to keep pace with changes in our service. Please take a moment to read this Privacy Policy so you understand how we collect, store, use and disclose Personal Information. By providing your Personal Information to Goldee, you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy.
Definitions
Data” or “Content” means any Personal Information that is collected and stored.
“Personal Information” has the meaning given to that term in the Privacy Act.
“Privacy Act” means the Privacy Act 1988 (Cth).
“Service/s” means Our Software, Website, or associated goods and services wWe make available to You through the website.
“Software” means Our software licensed as part of the Services.
“Website” or “Application” means this website, the mobile application, and other websites wWe have or establish for Your use.
“You” or “Your” means any user of the Website or Services.
Application
This Privacy Policy applies to all Personal Information obtained by Goldee, including, but not limited to when submitted by users of our Website and/or the Application(s).
Collection and Storage of Personal Information and Data
We store your data securely on our servers and use industry-standard measures to protect it from unauthorised access, use and disclosure. We also limit access to your data to our authorised personnel who need it to ensure the functionality of our Software. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
By accessing the Website or using the Application, all such users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.
We may collect:
Personal Information – We may collect personal details such as an individual’s name, location, date of birth, gender and nationality allowing us to identify who the individual is;
Contact Information – We may collect information such as an individual’s email address, social media accounts, telephone number, third-party user names, residential, business and postal address and other information that allows us to contact the individual;
Content Information – Content of electronic correspondence (be it email, text messages etc);
Financial Information – We may collect financial information such as bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Services;
Statistical Information – We may collect behavioural and statistical information about an individual and businesses in connection with the Services.
We may collect Personal Information in circumstances including:
From you directly when you provide information to us;
When an individual signs up or registers to use the Application;
When you interact with us on social media, visit our website and send an enquiry through or make a comment or other post at the website;
When you sign up or subscribe to an email marketing list;
When we meet with an individual or organisation wishing to do business with us (and an individual from that organisation provides Personal Information about themselves).
The Privacy Act does not differentiate between adults and children and does not specify an age after which individuals can make their own decisions with respect to their Personal Information.
We take a common sense approach to dealing with a minor’s personal information and generally will refer any requests for Personal Information to a minor’s parents/carers. We will treat notices provided to parents/carers as notices provided to minors and we will treat consents provided by parents/carers as consents provided by a minor.
Use of Personal Information
We use Personal Information about you for the purpose it was provided or collected, including in the following ways:
For the purposes of the collection described above, including to enable the features of the Application to be utilised and enjoyed, subject always to our Terms;.
To help us manage our business operations;
To conduct research for the purposes of improving existing products or Services or creating new products or Services;
To help us to manage and enhance products or services we provide to you;
To facilitate, manage and administer any account you may hold or seek to hold with us;
To personalise and customise your experiences on the Website and/or Application(s);
To respond to enquiries received from you;
To verify your identity;
To communicate with you and provide you (including through functionality provided with an Application) with information (whether by email, post or other means) about our services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted under the relevant legislation including under the Australian Privacy Principles and other applicable legislation;.
To promote and market our products and Services to you;
To help us research the needs of our customers, including by de-identifying the information or undertaking data analytics, to enable us to understand our database and to market our products and services with a better understanding of your needs and the needs of customers generally;
To collect and process payments;
To enable us to provide you or a third party you nominate with requested information, products or Services;
To notify you about changes to our Services;
To receive and address feedback or complaints from you;
To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary); and
In other circumstances, with your prior consent.
All those with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you. You acknowledge that some features of the Application may involve us providing through the Application recommendations or suggestions for goods, services or benefits that we offer.
We may use Personal Information for the purpose of marketing but only where such use complies with privacy legislation in effect in the relevant state/territory. We may, subject to legislative requirements, send occasional emails to you in relation to our current or future services. Any such emails will contain an unsubscribe link, enabling you to opt-out of these messages.
We take steps to regularly destroy data (being Personal Information and sensitive information) that does not need to be archived and to de-identify stored data where identification of a person is not reasonably required or necessary.
The data will be aggregated and rendered unidentifiable in order to:
Aid Goldee in comprehending its position within the market.
Support the marketing of our Services to third parties, which may include online advertising.
Generate statistical outcomes that can be used for general Goldee announcements.
We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Website, the Application or to retain the content of any user session.
You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.
Disclosure of Personal Information
We will not sell your Personal Information to anyone. We share your Personal Information outside our organisation for limited purposes, such as:
to help us run our business and provide the Services;
marketing businesses engaged by us to disseminate materials to which recipients have consented; and
in a de-identified manner pursuant to this Privacy Policy.
We may also disclose your Personal Information to third parties outside our organisation:
To representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, data analytics, printing, mailing, marketing, planning and product or service development);
To our Website host or software application providers in certain limited circumstances, for example when our Website or Application experiences a technical problem or to ensure that it operates in an effective and secure manner;
To debt collecting agencies in the event monies are owed to us;
Where we have your express permission to do so, or it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties (this includes sending and receiving data from/to other applications you utilise in order to capture your scheduled events);
If Goldee or substantially all of its assets were acquired by, or merged with, a third party, in which case Personal Information which we hold may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
If we are under a duty or have a legal right to disclose or share Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or to protect our rights, property, or the safety of our personnel and Users. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Information, and use your Personal Information only for the purposes that we give it to them.
We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This de-identified and aggregated information may be used to:
provide users with further information regarding the uses and benefits of the Services;
enhance our business productivity, including by creating insights and trends from the de-identified information and/or the aggregated data;
assist us to better understand and provide us with insights and trends on how our users are using the Services or the Application;
to improve the Service or the Application;
such other uses that is otherwise reasonable in the daily operation, or your continued use, of the Services and/or the Application, that is otherwise not capable of identifying you.
When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.
Overseas disclosures
Generally, we do not send or disclose your Personal Information to overseas recipients. However, in future there may be certain circumstances in which some of your Personal Information may be disclosed, transferred, stored, processed or used overseas by us, or by third party service providers.
For example, this may happen if:
we outsource certain activities overseas;
transactions, information, services or products have an overseas connection; or
our computer systems including IT servers are located overseas.
In particular, your Personal Information may be disclosed to third parties outside Australia in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy.
You consent to the collection, use, storage, and processing of your Personal Information outside of Australia as set out in this Privacy Policy.
Security of Personal Information
We take all reasonable steps to protect Personal Information, including through internal and external security, restricting access to Personal Information to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on their security and privacy policies and practices.
In case of a breach of security safeguards, such as the loss of, unauthorised access to, or unauthorised disclosure of Personal Information under Goldee’s control, we will notify you and the appropriate federal authorities in Australia pursuant to our obligations under the Privacy Act, as well as notifying any other organisation that may reduce the risk or mitigate the harm from the breach.
Questions and concerns and access to/correction or updating of your Personal Information
We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.
Generally, you can access and correct some of your Personal Information through the Website or the Application made available to you by either filling out the relevant online form or logging into your account and updating or editing your profile at any time. Alternatively, a request for access can be made by contacting our Privacy Officer.
You have a right to access the Personal Information we hold about you. To obtain a copy of the Personal Information we hold about you, to update it or to make a complaint about our handling, please write to us at:
The Privacy Officer
Goldee
PO Box 135
Darling VIC 3145
or by email to: hello@goldee.ai
Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. If a fee is charged for such access we will advise you of the cost in advance.
In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing of your desire for us to delete your Personal Information on record.
Statistical Information
We may collect statistical (non-personal) information about your use of the Website and Application to improve the features and overall experience for our Users. The information Goldee may collect includes statistical information such as pages accessed on the Website and Application, search terms, links that are clicked on, Website and Application visit times, browsers and operating systems, IP address, and cookies.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Goldee also uses interfaces with social media sites such as Facebook, LinkedIn, Instagram and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
Retention of Data
Unless stated otherwise, Goldee will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Amendments to this Agreement
Goldee reserves the right to amend or replace this Agreement document at any time, with or without notice to uUsers, by posting an updated version on the Website, which shall become effective immediately upon posting. In the event that an updated Agreement document constitutes a material change to this AgreementPrivacy Policy, Goldee will make reasonable efforts to announce such change on the Website. Your continued use of the Service and/or Website following any amendment shall constitute your acceptance of any updated AgreementPrivacy Policy. If you do not agree to any updated Privacy PolicyAgreement, you must discontinue use of the Service and cancel your account.